If you don’t think you are receiving the right help and would like to make a complaint, please talk to your provider first. We offer a feedback process which is fair and will try to resolve your concerns.
If you are still not happy you can contact the Customer Resolution and Referral Service.
If you have suggestions to improve the service you are getting or would like to make a compliment please let your provider know.
If you have any concerns about your income support payments, you should contact Services Australia (www.servicesaustralia.gov.au).